FAQ
Once the cancellation was processed from our website, it takes a few days for the card company to approve the refund. However, approval may be delayed by the payment company or the card company depending on their situations. Please reach out to the corresponding card/payment company regarding additional issues.
You have time to fix your address before the fulfillment status changes to "fulfilled". Address cannot be modified and order cannot be canceled afterwards.
If your order is unfulfilled, please reach out to the customer service (customerservice_sg@dailynco.com) so that we can edit or cancel the order for you. However, you must reach out to us before 9 a.m. of the next business day you placed the order, in order to have your order canceled.
NOTE
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If you need help using the same discount code again, please contact customerservice_sg@dailynco.com and we will help you out.
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If you already received the tracking number, cancellation cannot be done.
Note
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If you try editing something on the order, the system may automatically cancel your entire order. In this case we cannot reprocess the order so please proceed with a new order.
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If you need help using the same discount code again, please contact customerservice_sg@dailynco.com and we will help you out.
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If you already received the tracking number, cancellation cannot be done.
We currently accept:
- Any credit or debit card payments from Visa, Mastercard, American Express, Union Pay, Shop Pay
- Apple Pay
- Google Pay
- PayPal
Feel free to contact us at customerservice_sg@dailynco.com for other payment methods
All prices on the website are listed in SGD.
You may place an order without creating an account, but keeping track of the previous order history may be unavailable.
Also, keep in mind that the corresponding rewards for the purchases will not be credited, and that we are not responsible for any disadvantages for not creating an account, such as the limits to using a certain discount code.
There is a high possibility that you provided the incorrect email address when creating the account.
Please check the Invoice ID or the Authorization key from the receipt that you received, and forward it to the customer service so that we can find the correct email and the order number.
However, please be noted that any disadvantage caused by the incorrect email is the responsibility of the customer.
- Please check your email.
- View your order status via this link
: https://www.qxpress.net/
- Contact: customerservice_sg@dailynco.com
Please contact our Customer Service center as soon as possible.
customerservice_sg@dailynco.com
Daily&Co ships to all addresses in Singapore except for restricted locations. If you aren't sure if your location is a restricted area, please see our shipping policy here: https://www.dailynco.com/policies/shipping-policy
We apologize for the inconvenience you have experienced.
If your package arrived damaged, please email us right away at customerservice_sg@dailynco.com with the 3 photos requested below, as we need to report this to the shipping company:
1.
Photo of the exterior packaging (cardboard box that contained all the items)
2.
Photo of the inside of packaging with items.
3.
Photo of the actual item that was damaged/broken (showing that it cannot be used)
Also, please let us know if there was a bubble wrap that served for protection!
Please be noted that we can only help you within 14 days since the package was delivered.
We apologize for the inconvenience you have experienced.
In this case, we would kindly like to ask you for a photo of all the items that you received, showing that your package is incomplete.
Your prompt reply would be appreciated, as we won't be able to offer you compensation if a month has gone by since the fulfillment of the package.
Once we receive the picture that you provided, we will forward it to our warehouse and check the video footage whether it was incorrectly packed. Also, please do not open them if you received the items incorrectly.
You can buy all products from our offline store/showroom, however some items requires delivery. Please check below for more information.
andar, klug, titad:
All products from these brands can be purchased at our offline store.
MONGZE:
All MONGZE Pillows can be purchased at our offline store.
However, MONGZE mattresses cannot be taken from our offline stores.
If you would like to purchase a mattress during your visit at our store, please tell a member of staff of which product you wish to buy, and your order will be delivered to you at your preferred address.
Payments should be made at the showroom/store.
Store Address:
#02-110, Marina Square
6 Raffles Blvd, Singapore, 039594
Opening Hours
Mon-Thurs : 11:00 - 20:00
Fri-Sun : 10:00 - 22:00
Getting Here:
By MRT
Alight At:
- City Hall MRT Station (NS25 / EW13), and walk through CityLink Mall to reach Marina Square (turn right and get on the escalator when you see the directional signage indicating Marina Square).
- Esplanade MRT Station (CC3), and access Marina Square via our basement integrated walkway
- Marina Link which is located just next to Esplanade MRT Station.
- Promenade MRT Station (CC4 / DT15) and walk through Millenia Walk to reach Marina Square (exit from Millenia Walk’s entrance facing Raffles Boulevard and get on the escalator to Level 2).
By BUS
Bus-stops are located along Raffles Avenue, in-front of Esplanade - Theatres on the Bay and Temasek Boulevard, in front of Singapore International Convention and Exhibition Centre.
Bus Services:
- Raffles Avenue (Esplanade Theatre)
1N, 2N, 3N, 4N, 5N, 6N, 36, 36A, 36B, 56, 70M, 75, 77, 97, 97E, 106, 111, 133, 162M, 171, 195, 195A, 531, 700A, 857, 960, 961C, NR1, NR2, NR5, NR6, NR7, NR8
- Raffles Boulevard
(Pan Pacific Singapore)
36, 36A, 36B, 56, 75, 77, 97, 97E, 106, 107M, 171, 195, 700A, 857, 960, 961C, NR2, NR5, NR7, NR8
- Esplanade Drive
(near One Raffles Link)
10, 57, 70, 128, 162, 196, 531, 700, 850E, 868, 971E, NR2, NR5, NR7, NR8
Temasek Boulevard (Suntec Convention)
36, 36B, 70A, 70M, 97, 97E, 106, 111, 133, 162M, 502, 502A, 518, 518A, 531, 700A, 857, 868
By TAXI
The taxi stand is located near 7-Eleven (#01-206) at Level 1 along Raffles Boulevard.
By CAR
Navigate your way to our address:
Marina Square, 6 Raffles Blvd, Singapore, 039594
The passenger pick-up and drop-off point is located near Carl’s Jr. (#01-202) at Level 1 along Raffles
Boulevard.
Find your way inside Marina Sqaure
(L1) From Mall Enterance from Raffles Link
(L1) From Drop Off Point, In front of Pan Pacific Singapore
(L1) From PARKROYAL COLLECTION Marina Bay
(L2) Mall Enterance From Pan Pacific Singapore
(L2) Mall Enterance From Raffles Link
(L2) From Cental Altrium
(L3) From 3rd Floor
If you wish to return items, you can only do this through the channel the item was bought.
If you wish to return an item bought from our offline store, please contact the store or ask a member of staff.
Klug
There are no restrictions for height but in case you exceed 120kg, it is advisable not to use. If you feel imbalanced, make sure you are aligned in the center. You may feel off balanced if you already have an imbalanced body figure.
We suggest to use it 1-3 times a day, for less than 30 minutes for each round.
Please start from "step 1", and raise/increase the intensity as you get used to it. If you press the "pressure" button twice, it will be set to level no.1.
A light stain can be wiped off with a dry towl. However, the cover cannot be purchased separately. If it needs to be repaired, free warranty for repair is available for a year from the date of purchase.
The stretching massager supports voltages in the range of 110-240V. You may use a separate adapter to connect the plug in a different country.
The size of Klug's stretching massager is
ㄴ 57*33 cm when folded (for storage)
ㄴ 57*120 cm when unfolded
TITAD
TITAD’s products has been formulated with EWG green ingredients and went through various dermatology tests to measure safety of the formula.
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Dental care products (toothpaste):
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It is available for pregnant women, infants, and children. However, for children under the age of 6, it is recommended to be used under the guidance of guardians to avoid sucking or swallowing toothpaste.
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Hair Care Products (Shampoo and Treatment):
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Both pregnant women and children can use the product. But for infants and toddlers with relatively weaker skin, we recommend using exclusive products for infants and toddlers
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Body Care Products (Body Bar):
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Pregnant women, infants, and children can all use it, but there may be individual differences.
※ For customers with weak or sensitive skin, it is recommended to test a small amount in advance on the inner part of your wrist
※ For pregnant women, it is recommended to use any product after consulting with a specialist.
Shampoo bottles
1.
Wash thoroughly with water and disassemble bottle parts.
2.
Dispose bottle, dispenser head, and straw as plastic recyclables, and the dispenser body, spring, and label as regular trash.
Treatment tubes
1.
Wash thoroughly with water and disassemble bottle parts.
2.
Dispose of the empty tube and caps into plastic recyclables. The silver seal can be disposed of as regular trash.
Toothpaste packaging and tube
1.
Unfold paper packaging and recycle them as paper.
2.
Rinse toothpaste caps thoroughly with water and dispose of them separately as plastic. Empty toothpaste tubes and silver seals can be disposed of as regular trash.
Hand wash packaging and bottle
1.
Unfold paper packaging and dispose of them separately as paper.
2.
Rinse empty bottles thoroughly with water and disassemble bottle parts.
3.
Dispose bottle, dispenser head, and straw as plastic recyclables, and the dispenser body, spring, and label as regular trash.
Hand cream packaging and containers
1.
Unfold paper packaging and recycle them as paper.
2.
Rinse hand cream caps thoroughly with water and dispose of them separately as plastic. Empty hand cream tubes and silver seals can be disposed of as regular trash.
MONGZE mattress comes with a 120-day trial period.
You will have 120 days at home to see if MONGZE suits you. (mattress only, not cover V and pillow.)
120 at-home trial will start once we ship your MONGZE mattress to you. We encourage you to take at least the first 30 days to get to know MONGZE, as it can take about a month for your body to adjust to the support and comfort of MONGZE.
NOTE
- Each household or shipping address can experience the 120-at-home trial for once.
- For bundle products, only the mattress is eligible for the free trial.
If you wish to return the product before the free trial period ends, kindly contact customerservice_sg@dailynco.com for guidance on the return process. Please note that Daily&Co has a right not to process returns or refunds after the 120-at-home trial period ends.
The returned mattress must be in a condition without drooling, stains, bugs, smells, or deformation. We require this to prevent the usage of improper or abusive trials.
All components, including the storage bag, must be returned with the mattress.
The refund will be processed after deducting the round-trip shipping cost for the mattress from the refund amount.
Return is available for 14 days from the day the order arrived. After 14 days, unfortunately we can’t offer you a refund or exchange. Please contact the customer service center for the details of the return.To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Items that were given for free must also be returned. If any item that you want to return arrived damaged or in an abnormal condition, you must let us know before returning them.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. Unfortunately, we do not have an exchange process for change of mind reasons. If this is the case, please return the items and place a new order.
Non refundable items
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error. Even if it is returned, a refund will not be eligible for that product.
For all exchanges and returns due to defects, please get in touch with us at customerservice_sg@dailynco.com with clear photos or videos of the defective product, and we will be glad to assist you further with more detailed information.
MONGZE
For mattresses and pillows, exchanges due to defects are possible within 1 year from the purchase date, and returns for defects are only accepted within 30 days from the date of receipt.
For covers, exchanges and returns due to defects are possible within 30 days from the date of receipt, applicable only to products that have not been laundered.
Klug
Exchanges due to defects can be requested within 1 year from the purchase date, and returns due to defects are accepted within 30 days from the date of receipt.
TITAD
For bundle products or toothbrushes, exchanges due to defects are possible within 1 month from the purchase date, but only for unused items. Returns due to defects are accepted within 14 days from the date of receipt.
For other TITAD products, exchanges due to defects can be requested within 30 days from the date of receipt, and returns due to defects are accepted within 14 days from the date of receipt.
To create an account, click the "Person icon" in the upper right corner of the screen. Then select "JOIN NOW" botton, fill out the appropriate fields and then click "create." If you have any trouble, please contact our customer service at customerservice_sg@dailynco.com regarding the issue.
Click the "Forgot password?" link. Enter your email address when prompted and press Enter.
Select "SUBMIT" and a link will be sent to your email address to reset your password. If you don't see a reset your password link come to your inbox, it's possible you originally checked out as a guest and don't have an account activated.
If all else fails, please reach out to our customer service team at customerservice_sg@dailynco.com for some help.
