Deliveries can be set from a minimum of 2 business days after the order is placed to a maximum of 2 weeks from the order date.

Deliveries are not scheduled on public holidays and Sundays, although Saturday delivery is available.

For delivery dates that fall more than two weeks from the order date, please get in touch with our customer service team: customerservice_sg@dailynco.com

These orders will be processed differently, with the delivery date being scheduled closer to the actual date of delivery.

Currently, we offer scheduled delivery service for specific products. This service is available for our MONGZE mattress products, including Deep Sleep Mattress and Deep Sleep Mattress Deluxe. This allows you to choose a delivery date that best suits your schedule.

*Please note that if you purchase a mattress along with other items, they will be delivered separately.

Delivery scheduling information will be sent to the email you registered with. Please use the provided link at email. After clicking the link, please enter your order number to arrange your delivery date. 

If you don't make any schedule for days, our third-party delivery  service will reach out with WhatsApp to you to discuss and finalize a suitable delivery date and time that fits your schedule. Please check your contact number for sure. 

The delivery charges are determined based on the total order amount after any discounts have been applied:
- For orders with a discounted total up to $900, a delivery fee of $50 is charged.
- For orders with a discounted total exceeding $901, the delivery fee is $100. This pricing structure ensures fairness and transparency, allowing you to understand the exact delivery costs associated with your purchase.

We encourage setting a definitive delivery date initially. However, if you must change the date, please do so as early as possible. Changes made close to the scheduled date may not be feasible, and in such cases, we may not be able to accommodate your request.

If the delivery date is already confirmed and it's too late to cancel or modify it, the cancellation might not be possible. In such cases, we advise you to contact delivery partner as soon as possible for further assistance.

Whatsapp : +65 9145 2543
Email : customerservice@fukuyama.com.sg

If you are unavailable on the arranged delivery date, please inform us at the earliest. A rescheduling fee may be applied for setting a new delivery date.

Please ensure that the delivery path (doorways, hallways, stairs) is clear and accessible. Our delivery team will not make structural changes to accommodate the product. It’s your responsibility to measure and ensure the product can be delivered to your desired location.

Inspect the product immediately in the presence of the delivery personnel. Report any discrepancies or damages right away. If the product does not fit through your entrance or passage, the delivery may be canceled at that point.

In case of any damage or defects, please report to us within three days of delivery with photographic evidence. We will assess your claim and provide a suitable resolution, which may include replacement or repair.

Missed deliveries without prior notice may incur a rescheduling fee. We recommend coordinating with our delivery team to avoid such scenarios.

For any additional queries or specific requests, feel free to contact our customer service at customerservice_sg@dailynco.com. Our team is available during business hours to assist you.

You can also directly contact the delivery partner.
Whatsapp : +65 9145 2543
Email : customerservice@fukuyama.com.sg

For MONGZE Deep Sleep Mattress Deluxe, we offer specialized delivery options to enhance your shopping experience. Our services include mattress installation and the disposal of your old mattress and bedframe. Please select the preferred option at checkout.

Disposal services are executed strictly according to the details provided in the order form. Any disposal requests not included in the order form will regrettably be declined. Please ensure to specify your disposal needs clearly when placing your order.

Our installment & disposal services are tailored exclusively for MONGZE Deep Sleep Mattress Deluxe for a stress-free mattress shopping experience.

Our services are priced as follows :
- Mattress installment only : S$69
- Mattress installment + mattress disposal : S$99
- Mattress installment + mattress disposal + bedframe disposal : $119

Customers requiring bedframe disposal will receive specific instructions via WhatsApp. These guidelines are essential to ensure a smooth and efficient disposal process.

Unfortunately, once your order is placed, the selected delivery option made at checkout cannot be modified. We strive to ensure prompt and efficient service, and this policy helps us streamline our processes to deliver your product as swiftly as possible. If you have specific concerns, please contact our customer support for assistance.

Our team will initiate contact with you to arrange the delivery. However, if you need to reach out to us before or after scheduling, please use the following contact details: WhatsApp: +65 9145 2543 Email: customerservice@fukuyama.com.sg 

Should you encounter any issues or notice defects, please report them to our customer service within three days of delivery, including photographic evidence if possible. We're committed to addressing your concerns promptly and providing a suitable resolution.

You can buy all products from our offline store/showroom, however some items requires delivery. Please check below for more information.

andar, klug, titad: 
All products from these brands can be purchased at our offline store.

MONGZE:
All MONGZE Pillows can be purchased at our offline store.
However, MONGZE mattresses cannot be taken from our offline stores.
If you would like to purchase a mattress during your visit at our store, please tell a member of staff of which product you wish to buy, and your order will be delivered to you at your preferred address. Payments should be made at the showroom/store.

Store Address:
#02-110, Marina Square 6 Raffles Blvd, Singapore, 039594

Opening Hours
Mon-Thurs : 11:00 - 20:00
Fri-Sun : 10:00 - 22:00

Getting Here:

By MRT
Alight At:
- City Hall MRT Station (NS25 / EW13), and walk through CityLink Mall to reach Marina Square (turn right and get on the escalator when you see the directional signage indicating Marina Square).

- Esplanade MRT Station (CC3), and access Marina Square via our basement integrated walkway

- Marina Link which is located just next to Esplanade MRT Station. - Promenade MRT Station (CC4 / DT15) and walk through Millenia Walk to reach Marina Square (exit from Millenia Walk’s entrance facing Raffles Boulevard and get on the escalator to Level 2).

By BUS
Bus-stops are located along Raffles Avenue, in-front of Esplanade - Theatres on the Bay and Temasek Boulevard, in front of Singapore International Convention and Exhibition Centre.

Bus Services:
- Raffles Avenue (Esplanade Theatre)
1N, 2N, 3N, 4N, 5N, 6N, 36, 36A, 36B, 56, 70M, 75, 77, 97, 97E, 106, 111, 133, 162M, 171, 195, 195A, 531, 700A, 857, 960, 961C, NR1, NR2, NR5, NR6, NR7, NR8

- Raffles Boulevard
(Pan Pacific Singapore) 36, 36A, 36B, 56, 75, 77, 97, 97E, 106, 107M, 171, 195, 700A, 857, 960, 961C, NR2, NR5, NR7, NR8

- Esplanade Drive
(near One Raffles Link) 10, 57, 70, 128, 162, 196, 531, 700, 850E, 868, 971E, NR2, NR5, NR7, NR8

Temasek Boulevard (Suntec Convention)
36, 36B, 70A, 70M, 97, 97E, 106, 111, 133, 162M, 502, 502A, 518, 518A, 531, 700A, 857, 868

By TAXI
The taxi stand is located near 7-Eleven (#01-206) at Level 1 along Raffles Boulevard.

By CAR
Navigate your way to our address:
Marina Square, 6 Raffles Blvd, Singapore, 039594

The passenger pick-up and drop-off point is located near Carl’s Jr. (#01-202) at Level 1 along Raffles
Boulevard.

Find your way inside Marina Sqaure

(L1) From Mall Enterance from Raffles Link
(L1) From Drop Off Point, In front of Pan Pacific Singapore
(L1) From PARKROYAL COLLECTION Marina Bay
(L2) Mall Enterance From Pan Pacific Singapore
(L2) Mall Enterance From Raffles Link
(L2) From Cental Altrium
(L3) From 3rd Floor

If you wish to return items, you can only do this through the channel the item was bought.
If you wish to return an item bought from our offline store, please contact the store or ask a member of staff.

The internal material of a MONGZE mattress is highly elastic, so it provides excellent resilience and recovery, resulting in little to no sagging.

Wash in running water below 30 degrees and let it dry in a well-ventilated area. Avoid hot and humid area when drying. Do not wash it in the washer(washing machine)

Hand wash with mild detergent (wool shampoo) is recommended. Please wash separately from other clothing on a wool course when using a washing machine. (30 degrees or less or cold water)

Select "gentle cycle" for spin-drying. Please set the intensity to "low" and air-dry in a cool place.

Avoid direct sunlight when drying. Exposure to sunlight may cause the fabric to shrink.

Do not dry-clean, boil, iron, or tumble dry.

Do not use bleach or strong enzyme products. Using these may cause discoloration or otitis.

Some shrinkage may occur after washing due to the nature of the fabric, but it will return to the original size within a few days after placing the internal materials Damage due to carelessness from washing is not acceptable for exchange or return

It is a blend of 90% TENCEL™ and 10% linen. It is made of plant-based materials only, except the zipper and mesh.

Since it is a 3-section mattress, seperate the mattress into three pieces and store them in a storage bag in a well-ventilated area with low temperature and humidity when not in use.

MONGZE mattress has been tested for six different types of radioactive substances, including radon. There is no other additives or adhesives as it is made of a single material.

The internal material seperated by three sections fit perfectly in the cover, so there will be no movement or falling out.
You won't feel the seams or have any sagging issues.

You may use the coverV instead of the regular cover.
However, since the coverV is a banded type, it may not hold up the mattress pieces tightly together.
Therefore, we suggest you use the regular cover first and then add another layer of the Cover V for more cushioning and firmness.

In case there is a defect on the product, we offer you a 1-year warranty. However, if the defect was caused by the customer, extra fee can be charged upon exchange.

There are no height restrictions, but if you exceed 120kg, it is advisable not to use it.
If you feel imbalanced, make sure you are aligned in the center. You may feel off balance if you already have an imbalanced body figure.

While the Klug Stretching Massager can be used on a bed, we recommend using it on a flat and stable surface for optimal results

We suggest to use it 1-3 times a day, for less than 30 minutes for each round. 

Please start from "step 1", and raise/increase the intensity as you get used to it. If you press the "pressure" button twice, it will be set to level no.1. 

A light stain can be wiped off with a dry towel.
However, the cover cannot be purchased separately. If it needs to be repaired, free warranty for repair is available for a year from the date of purchase.

The stretching massager supports voltages in the range of 110-240V. You may use a separate adapter to connect the plug in a different country.

The size of Klug's stretching massager is
ㄴ 57*33 cm when folded (for storage)
ㄴ 57*120 cm when unfolded

TITAD’s products have been formulated with EWG green ingredients and went through various dermatology tests to measure safety of the formula.

Shampoo bottles

Treatment tubes

Toothpaste packaging and tube

Hand wash packaging and bottle

Hand cream packaging and containers

We're delighted to share that the majority of our products align with vegan standards.

Please tell us your skin type and we will recommend the right products for you.

We understand your interest in trying our products!
However, it is difficult to provide separate samples. 

To maintain the quality of our products, we recommend storing them at room temperature, away from direct sunlight.

It varies by product. Please check the box of each product for the expiration date.

Our line of essences, composed solely of one ingredient, is generally recommended for individuals during pregnancy or breastfeeding.
However, for specific guidance tailored to your individual needs and concerns during this special time, we highly advise consulting with your healthcare professional or a dermatologist.

Absolutely! Our products are formulated to cater to diverse skin types and needs. Feel confident and comfortable using our products to support your skincare routine!

Creating a personalized skincare routine is key!
While the order may vary depending on the product line, we generally suggest the following routine for optimal results: Start by using a Cleansing Oil or Cleansing Water to effectively remove impurities, makeup, and other residues from your skin.
Follow up with a gentle Cleansing Foam for a thorough and deeper clean to ensure your skin is free from any remaining impurities and makeup.
Apply a Toner to balance and prep your skin for better absorption of subsequent products. Use an Essence to hydrate and address specific skincare concerns.
Finally, complete your routine by applying a Cream to moisturize and protect your skin.
When applying an Essence, it's beneficial to start with lighter formulations and proceed to thicker ones for better absorption and efficacy

MONGZE Deep Sleep Mattress comes with a 120-day trial period.
You will have 120 days at home to see if the MONGZE mattress suits you. (5.5cm Deep Sleep Mattress only, not Deluxe, cover V and pillow.)
120-day at-home trial will start once we ship your MONGZE mattress to you.
We encourage you to take at least the first 30 days to get to know MONGZE, as it can take about a month for your body to adjust to the support and comfort of MONGZE.

NOTE
- Each household or shipping address can experience the 120-at-home trial for once.
- The trial applies to one mattress(except deluxe) regardless of whether you purchase multiple product quantities.
- Only the mattress is eligible for the free trial. (not bundle product)
- There is no trial for the MONGZE Deep Sleep Mattress Cover V, Pillows, Deluxe.
  Please experience our products at our offline store first before you purchase.

If you wish to return the product before the free trial period ends, kindly contact customerservice_sg@dailynco.com for guidance on the return process. Please note that Daily&Co has a right not to process returns or refunds after the 120-at-home trial period ends.

The returned mattress must be in a condition without drooling, stains, bugs, smells, or deformation. We require this to prevent the usage of improper or abusive trials. All components, including the storage bag, must be returned with the mattress.

The refund will be processed after deducting the round-trip shipping cost for the mattress from the refund amount.

Also, if the conditions for keeping the complimentary gift are not met after the return, the refund will be processed with a deduction of the amount of the complimentary gift's original price from the refund amount.
For the bundle or 1&1 flash deal purchasers, the original price of each item will be deducted for returning the mattress (mattress, cover V and pillow).

Return Policy
We offer returns for 14 days from the date your order arrives. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange. Please contact our customer service center for further assistance with the return process.

To be eligible for a return, the item must meet the following conditions:
- Unused, unopened, and in the same condition as when you received it.
- Returned in original packaging.
- Items that were given for free must also be returned.

If any item arrives damaged or in abnormal condition, please contact us before returning the item.
customerservice_sg@dailynco.com

Online Returns Only
Please note that all returns or exchanges for online orders must be processed online.
We are unable to assist with returns or exchanges for online orders at our offline stores.
Kindly contact our customer service team through our website to initiate your return or exchange process.

Return Due to Change of Mind
If you're returning an item due to a change of mind, please note that shipping costs will be deducted from your refund amount:

- MONGZE products: Round-trip shipping costs will be deducted.
- Other products: One-time return shipping costs will be deducted.

For Shopback Pay Orders
For orders paid via Shopback Pay, refunds are subject to a 10-day pickup request. To ensure a refund within the 14-day window, you must contact our customer service for item pickup within 10 days of purchase.

For more details, please refer to the "Shopback Pay" section under "When Will I Get My Refund"

Refund Processing Time
Refunds are typically processed within 7 to 14 business days from the approval of your return. This timeline can vary depending on your payment method and your bank’s processing time.
We will notify you via email once your refund has been successfully processed.

Refund Process for Defective Item 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, Shopback Pay, etc.) within a certain number of days, depending on your payment provider's processing time.

Refund Policy for Shopback Pay Orders
For orders paid using Shopback Pay, please note that our return and refund policy differs from our standard policy.

To ensure your return is processed and a refund is issued within the 14-day window, the entire return process, including inspection, must be completed within 10 days of your purchase. This allows us to confirm the inspection and proceed with the refund before the 14-day period expires.

If the return process, including inspection, is not completed within 10 days, we will not be able to guarantee a refund within the required 14-day window.

We only offer exchanges for products that are defective or damaged.

Unfortunately, exchanges due to a change of mind (including size changes, etc.) and dissatisfaction with the item are not processed.

In this case, please return the items and place a new order.

Non refundable items 

For all exchanges and returns due to defects, please get in touch with us at  customerservice_sg@dailynco.com with clear photos or videos of the defective product, and we will be glad to assist you further with more detailed information.

MONGZE
For mattresses and pillows, exchanges due to defects are possible within 1 year from the purchase date, and returns for defects are only accepted within 30 days from the date of receipt.
 For covers, exchanges and returns due to defects are possible within 30 days from the date of receipt, applicable only to products that have not been laundered.

Klug
Exchanges due to defects can be requested within 1 year from the purchase date, and returns due to defects are accepted within 30 days from the date of receipt.

TITAD
For bundle products or toothbrushes, exchanges due to defects are possible within 1 month from the purchase date, but only for unused items. Returns due to defects are accepted within 14 days from the date of receipt.
 For other TITAD products, exchanges due to defects can be requested within 30 days from the date of receipt, and returns due to defects are accepted within 14 days from the date of receipt.

Andar
It's essential to report any defects as soon as possible before washing to ensure a prompt resolution.
Exchanges or returns due to defects are available within 14 days from the delivery date.

To create an account, click the "Person icon" in the upper right corner of the screen. Then select "JOIN NOW" botton, fill out the appropriate fields and then click "create." If you have any trouble, please contact our customer service at customerservice_sg@dailynco.com regarding the issue.  

Click the "Forgot password?" link. Enter your email address when prompted and press Enter. Select "SUBMIT" and a link will be sent to your email address to reset your password. If you don't see a reset your password link come to your inbox, it's possible you originally checked out as a guest and don't have an account activated.

If all else fails, please reach out to our customer service team at customerservice_sg@dailynco.com for some help.

You can receive the following benefits as a Daily&Co member:
- Receive member-only discounts & coupons
- Earn and spend D Cash in Daily&Co and our family stores
- Get notified on new product releases and member-only events (marketing acceptance required)

Becoming a Daily&Co member is quick and simple! If you don’t have an account already, you can sign up here.

D Cash is the currency name of Daily&Co’s Loyalty Program. 100 D Cash is equivalent to 1 SGD, and can be earned by purchasing products in the Daily&Co online/offline store, as well as in our family stores (andar Singapore & MONGZE). D Cash can also be rewarded during limited-time events and promotions.

Follow these simple steps to spend your D Cash:
1. Log into your Daily&Co account.
2. Add items to your cart and proceed to checkout.
3. On the checkout page, you will see your D Cash balance right below the items you added, and the option to redeem your D Cash for SGD.

As easy as that!

*Note that D Cash and any other discounts are calculated from your order subtotal, excluding shipping fees.

There are 2 ways you can check your D Cash balance:
1) In your Account page, you will find your current D Cash balance at the top.
2) During checkout, you will see your current D Cash balance right below the items you added.

Generally, before the order is fulfilled, if you request a full refund, any D Cash spent on the purchase will also be refunded to your account.

Please note that D Cash will not be refunded in the following cases.
1. The D Cash given to all members during a specific promotion period.
2. Partial refund for various reasons.

Although it should only take a few minutes for you to receive D Cash after a particular action, in rare cases this automated process may potentially take up to a couple of days. If you believe that your D Cash is overdue, don’t hesitate to reach out to us at customerservice_sg@dailynco.com. We’re here to help!

If you made a purchase without applying D Cash, you will have to cancel your order and make a repurchase with D Cash discount applied.
You can contact our Customer Service Center at customerservice_sg@dailynco.com to request an order cancellation. Please note that it may take a few business days for your payment to be successfully refunded to the same payment method you used for your purchase.

There are several reasons why you might have issues applying D Cash:
1) You are not logged in. D Cash can only be used by logged-in Daily&Co members.
2) You do not meet the minimum discount requirement. The minimum D Cash required for a discount is 100 D Cash (1 SGD).
3) Your D Cash expired. D Cash has a lifespan of 1 year from the date they were earned.

Yes, D Cash has a lifespan of 1 year from the date they were earned.

To delete your account, please send an email to customerservice_sg@dailynco.com 

Email Subject: "Request to Delete Account"
Email Content: Confirm your agreement to the terms of account removal as stated on our website, and express your wish to have your account deleted.

Be aware that deleting your account will result in the permanent loss of any accumulated rewards, and this action cannot be reversed.

Account deletion also complies with privacy and data protection laws, ensuring the removal of your personal data from our records and Shopify's systems.

Please note that this does not include data associated with the Shop app or other third-party data sharing. If you have made any orders in the last six months, there may be a delay in processing your deletion request due to potential chargeback occurrences.

The "Referral Program" is a campaign where you can refer friends to shop at https://dailynco.com/. Both you (the Referrer) and your friend (the Referee) receive rewards for successful referrals.

*Order Cancellation Due to Unusual Use of Referral Points*
If, upon reviewing the order details, it is found that referral points were applied due to unusual circumstances, the order placed using these points may trigger a confirmation email.
If the confirmation email provided is found to be inappropriate or incorrect, we reserve the right to cancel the order.
This action will be taken in accordance with our policy.

For every successful referral, you will receive 1,000 D cash (equivalent to an SGD 10 discount) once your friend completes the first purchase using your referral link.
The friend you referred will also receive 1,000 D cash upon receiving the referral link and creating a Daily&Co account.

A referral is successful when:
- The referred friend completes a purchase
- It is the referred friend's first purchase.
- The user agent & IP address that clicked on the referral link matches the user agent & IP address that completes the purchase.

A referral may fail if:
- The referred customer clicked the link but made a purchase on a different IP or user agent.
- The referred friend does not complete their first purchase made via the referral link.

Yes, you can refer as many friends as you'd like. However, make sure that the referrals are genuine and meet the criteria for a successful referral.

Yes, the rewards from multiple successful referrals can be accumulated.

Please contact our customer support at customerservice_sg@dailynco.com with details of your referral. We will review it and get back to you.

No. Referring yourself, regardless of the method, is not allowed and may result in disqualification from the program